FRUSTRATING, AGGRAVATING CUSTOMER-SERVICE & SHE CALLS HERSELF A CHRISTIAN.



Lately I've had to deal with BAD home-security & appliance customer services. I'm talking crappy work, contract negligence, un-returned phone-calls, ignored emails, blame-games & "accidentally
disconnected" phone transfers. I'm talking service that has driven me to Tourette's syndrome AND tested my God-witness. And as I wind down & reflect, here, I find myself really wrestling with this.
Do Christ-followers have a right to demand customer service? What is a Christ-follower's appropriate reaction to poop-nasty customer service? Can you help me? Straight up, I wanna learn from this. I wanna get it right. At the end of the day, I want God to be happy with my behavior, not disappointed. Yet this one seems to be gettin' the best of me. Appreciate your perspective.

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Tags: customer, faith, frustration, leadership, service, test

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Comment by Heather Jones on November 17, 2010 at 12:03pm
I think the key is to be as explanatory as possible and indicate without any tone in your voice that this is not only your 3rd of 4th attempt at getting help but that you are loosing your patients before you go off, because most likely the person that will actually help you on the phone or in person, is not the person to blame and its not fair to go off on them. Remember everyone is fighting a battle of their own in life...so expressing that you are having trouble with customer service at the beginning of the conversation will more than likely open up the person a little bit more to help you. But if you right away go off on a rant about what has happened, then you are shutting that person down and they will not want to help you. Does that makes sense?

It is very frustrating when you don't get the customer service you like..it can be a hard thing to try not to loose your patients with everyone you talk to.

Heather From and Mommy Only Has Two Hands! and Lynhea Designs

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